Video manual¶

The purpose of this section is to group in a single page all webinar classes made over time. This it will give an opportunity to those who could not follow live these classes to have always with them the full archive. You can simply choose to play videos or download them via the appropriate button Download Video located at the top right of the screen.

Below the list of videos by topic:

Planning + Guest management + Front office

How to use the reservation tape chart, change settings and set filters. Search for an existing reservation or guest, run occupancy analyses and resource status evaluations. View arriving guests, check in reservations, review housekeeping functionalities and manage rooms which are out of order. LINK

Individual reservation + Details (on reservation) + Bill creation

Insert a new individual reservation and make changes to an existing one. Change reservation details, add extra charges, modify arrival and departure dates. Issue bills for a single account and in a multi-folio scenario. LINK

Share guest management

Create reservations with multiple guests where room is associated to a main guest. LINK

Group reservation + Bill creation

Insert a group reservation and make changes to an existing one. Issue bills for a single account and in a multi-folio scenario. LINK

Deposits and Down payments

Associate deposits and down payments to reservations; issue respective non-fiscal and fiscal receipts. View available reports. LINK

Routing + Bills and Pending Bills Management

How to apply a billing rule on a single reservation or create a predefined one. How to manage and collect payments due. LINK

Document Management and Available Reports

How to issue a new document, modify or void an existing one, create a draft and issue a credit note. Analysis of available reports on documents and document summary. LINK

Front Office and Manager Reports

Analyses of available reports on: guest management, housekeeping, meals, occupancy analyses, daily summary, reservation statistics and revenue according to room type. LINK

Customer Relationship Management module configuration + Comparative Quotations

How to create newsletters, define recurring events and program automatic email marketing activities. Send comparative quotations, search for past offers and create new templates. Create reservation confirmation emails from the reservation card using the CRM module. LINK

Optimizing occupancy using the Yield management module

How to increase and optimize occupancy using the Yield management module. LINK

Create sales items // also for RISTO' 4° customers

How to create revenue levels and standard sales items with and without modifiers. LINK

Touch Screen // also for RISTO' 4° customers

How to create, modify and design the touch screen and determine button functionalities. LINK

Inventory Items // also for RISTO' 4° customers

How to insert storeroom items and create recipes. LINK

Inventory Management // also for RISTO' 4° customers

Inventory management, orders, invoices and transfers. Stock control reports and analyses. LINK

Booking Engine New Rate configuration

Crate a new rate, define deposit and cancellation policies, set prices (per room/per person), rate components, add-on services and calendar price range definition. LINK

Booking Engine Sales strategies

Define rate strategies, minimum stay, maximum stage, borrow room inventory, overbooking. LINK

Booking Engine Promotions, packages and secret offers

How to create offers, packages and customized promotions. // Create secret offers (CRM module is necessary). LINK

Website Development: CMS components definition and content configuration

How to define website components, create a new header, footer or page and determine the relative website structure needed (boxes, rows and columns). LINK

Website Development: CMS widgets, layout and publication

How to upload images, text, backgrounds and links. Define margins and content alignment, configure domains, alias and develop a responsive website. LINK